Frequently Asked Questions

Everything you need to know about your ApolloGem experience.

What materials are used in ApolloGem jewelry?

We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping varies by location.

What is your return policy?

We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all packaging included for a full refund.

Do you offer a warranty on your products?

Yes, all ApolloGem pieces come with a 12-month warranty covering manufacturing defects and plating issues under normal wear.

How should I care for my jewelry?

To maintain shine, avoid contact with perfumes and water. Store your pieces in the provided ApolloGem pouch when not in use and clean with a soft, dry cloth.

Can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.